FAQs

We ship all orders from our U.S. fulfillment center. Currently, we only ship within the United States.

Shipping is completely free on all U.S. orders — no hidden fees or extra charges.

Orders are processed within 1–3 business days, and shipping usually takes 5–7 business days. You can expect your order within 6–10 business days total. Delays may occur due to weather or carrier issues.

Yes! Once your order ships, you’ll receive a tracking number via email. You can also track your order through our Track My Order page.

We accept the following secure payment options:

Visa
MasterCard
American Express
Apple Pay
Google Pay
Shop Pay

Sales tax (if applicable) will be calculated at checkout based on your shipping address.

Yes. All transactions are encrypted and processed securely through certified third-party payment processors that comply with U.S. data protection standards.

Yes, you have 30 days from the date of delivery to return your order. Items must be unused and in original condition. Please review our Return & Refund Policy for more details.

Customers are responsible for return shipping unless the item is defective, damaged, or incorrect.

Please contact us within 5 days of receiving your order. Send clear photos or videos of the issue, and we’ll send a replacement or issue a full refund.

If your order hasn't arrived within 7 days of the estimated delivery date, contact us. We’ll investigate and either resend your item or issue a full refund.

At the moment, we only deliver within the United States. Expansion to other countries is under review.

You can reach us via:

info@12testament.com
+1 (682) 222-3498
Contact Form