Privacy policy
Last updated: 29 June, 2025
1. Policy Overview
We value your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and protect your data when you interact with our services. Details of our privacy practices are set out below.
This Privacy Policy explains how 12Testament (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from 12Testament.com (the “Site”) or otherwise communicate with us about the Site (collectively, the “Services”). For the purposes of this Privacy Policy, “you,” “your,” and “yours” refer to you as a user of the Services, whether you are a customer, a website visitor, or another individual whose information we have collected in accordance with this Privacy Policy.
Please read this privacy policy carefully.
2. Changes to this Privacy Policy
We may update this policy periodically to reflect changes in our practices, operational requirements, or legal obligations. Updated versions will be posted on this page with the revised “Last Updated” date. Continued use of our Site constitutes your acceptance of any changes.
3. How we collect and use your personal information
We collect your personal information from the following sources:
- Information you provide directly
- Data collected automatically through cookies and browsing activity
- Information obtained from third-party platforms (e.g., Shopify or payment processors)
We use this information to provide and improve our services, fulfill orders, communicate with you, ensure security, and comply with legal obligations.
4. Personal information we collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information,” we are referring to information that identifies you, relates to you, describes you, or can be associated with you.
5. Information we collect directly from you
Information you submit directly to us through our Services may include:
- Contact details: including your name, address, telephone number, and email.
- Order information: name, billing address, shipping address, payment confirmation, email and phone number.
- Account Information: username, password, security questions and other information used for account security purposes.
- Customer service information: any information included in your communications with us.
- Mandatory Features: Certain features may require certain data. Failure to provide them may limit access.
6. Information we collect about your use
We use cookies and similar technologies to enhance your browsing experience and analyze site traffic. You can manage or disable cookies through your browser settings. Learn more at: https://www.shopify.com/legal/cookies
7. Information we obtain from third parties
We may obtain information about you from third parties, such as Shopify or processing partners.
8. How we use your personal information
- Provision of Products and Services: processing your orders, account management, shipping, returns.
- Marketing and advertising: sending promotional content and personalized advertising display.
- Security and Fraud Prevention: Detection and Management of Suspicious Activity. You are responsible for the security of your credentials.
- Communication and improvement: customer service and user experience optimization.
9. Cookies
We use cookies to operate and improve our Site. Detailed information at: https://www.shopify.com/legal/cookies
You can configure your browser to refuse them, but this may affect your experience.
10. How we disclose personal information
We may share your data with:
Suppliers acting on our behalf
Business and Marketing Partners
Technical or social partners with your consent
Affiliates
In commercial transactions or under law
11. Categories of data shared
| Category | Categories of recipients |
|---|---|
|
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No use or disclosure of sensitive information without explicit consent.
12. Third Party Websites and Links
We are not responsible for the privacy practices of third-party sites. Please review their policies before providing them with your data.
13. Data on children
We do not knowingly collect data from children. Parents/guardians, please contact us for any necessary deletion.
14. Security and retention of your information
We implement reasonable security measures, but none are foolproof. Do not share sensitive information through unsecured channels. The retention period depends on our contractual, legal, or business obligations.
15. Your rights
You may benefit from rights such as:
- Access
- Deletion
- Correction
- Portability
- Opt out of targeted sales or advertising
- Restriction of processing
- Withdrawal of consent
- Call
- Managing communication preferences
Exercise your rights through our Site or the contact details below. We may request information to verify your identity.
16. Complaints
If we are unable to resolve your concern, you can also contact the Federal Trade Commission (FTC) for further assistance.
17. International Users
Your data may be transferred outside your country. We use recognized mechanisms to ensure their protection (e.g., standard contractual clauses).
18. Data controller
We are the controller of your data unless otherwise stated.
19. Contact Information
Check out our Frequently Asked Questions or contact our customer service team using the information below:
Company Name: 12Testament
Address:
Email: info.12testament@gmail.com
Phone: +1 (682) 222 3498
Company number: AAA
Vat number: AAA
Opening Hours:
Monday to Friday: 8:00am – 5:00pm
Saturday: 12:00pm – 5:00pm
Sunday: Closed
We usually respond to all enquiries within 24 hours on business days.