Refund policy

Last updated: 29 June 2025

1. Policy Overview

This Payment Policy outlines the terms and procedures related to payments for products and services offered by 12Testament via our website.

2. Accepted Payment Methods

We accept the following payment methods for purchases made on our website:

  • Visa
  • MasterCard
  • American Express
  • Apple Pay
  • Google Pay
  • Shop Pay

3. Currency

All prices and transactions on our website are processed in U.S. Dollars (USD), unless otherwise stated.

4. Payment Terms

Full payment is required at the time of purchase, unless otherwise stated during the checkout process.

5. Payment Security

We take payment security seriously. All transactions are encrypted and processed through certified third-party payment providers that comply with industry-leading security standards in the United States.

6. Recovery Procedures

If payment is not completed on time, we reserve the right to pursue appropriate actions to recover the outstanding amount. This may include applying late fees or transferring unpaid invoices to a debt collection agency.

7. Changes to This Policy

We reserve the right to update or modify this Payment Policy at any time. Changes will take effect immediately upon being posted on our website. We encourage you to review this policy regularly. Continued use of our website following any changes constitutes your acceptance of those changes.

8. Questions About This Policy?

If you have any questions, please check our FAQ or contact our customer service team using the details below.

9. Returns, Right of Withdrawal and Refunds

You have the right to request a return within 30 days of receiving your order. See our Return and Refund Policy for more information.

During the withdrawal period, you may only handle the product to the extent necessary to determine its nature, characteristics and functioning. If a product is damaged by negligent use, 12Testament may apply a depreciation.

To exercise your right of withdrawal, please contact our customer service using the contact details provided at the bottom of this page.

Return Shipping Responsibility: The customer is responsible for return shipping costs unless the product is defective, damaged, or incorrect.

10. Contact Information

Check out our Frequently Asked Questions or contact our customer service team using the information below:

Company Name: 12Testament
Address: 
Email: info.12testament@gmail.com
Phone: +1 (682) 222 3498
Company number: AAA
Vat number: AAA

Opening Hours:
Monday to Friday: 8:00am – 5:00pm
Saturday: 12:00pm – 5:00pm
Sunday: Closed

We usually respond to all enquiries within 24 hours on business days.